Privacy Policy pepsi888

Section 01

Personal Information We Collect

pepsi888 collects various categories of personal information when you register an account, use platform services or get in touch with our support team. Collecting this data is necessary to ensure we can provide a secure, fair service that meets regulatory requirements.

The categories of information we collect include:

• Identity Information: Full name, date of birth, identity card number (MyKad), nationality and gender as provided during account registration.
• Contact Information: Email address, mobile phone number and mailing address that you provide to us.
• Financial Information: Details of the payment methods used for deposits and withdrawals, including e-wallets, FPX details and so on — excluding your banking passwords or PINs.
• Platform Activity Data: Game history, betting records, login dates and times, and general activity on the platform.
• Device Information: IP address, device type, operating system, web browser and technical data collected automatically.

Section 02

Data Collection Methods

We collect your personal information through various channels when you interact with the pepsi888 platform. It is important for you to understand when and how your data is collected.

• Account Registration: Information you fill in directly on the registration form, including name, email, phone number and identity details.
• Platform Use: Activity data, game records and transactions generated while you use pepsi888 services.
• Support Communication: When you contact the support team via live chat or email, the conversation may be recorded for quality control purposes.
• Cookies and Similar Technologies: Data collected automatically through your web browser, including session cookies, preference cookies and analytics cookies.
• Verification Process: Identity verification documents you submit for KYC (Know Your Customer) purposes to meet licensing requirements.

Section 03

Purpose of Using Personal Information

All personal information collected by pepsi888 is used for legitimate purposes directly related to providing platform services. We do not use your data for any other purpose without your consent.

• Account Management: Creating, verifying and managing your user account securely, including the login and identity verification process.
• Transaction Processing: Processing your deposits and withdrawals through your chosen payment method quickly and accurately.
• Fraud Detection: Monitoring account activity to identify suspicious transactions, system abuse and fraud attempts in order to protect all users.
• Regulatory Compliance: Meeting the reporting and audit requirements set by international licensing bodies and relevant regulatory authorities.
• Service Improvement: Analysing usage patterns to improve platform performance, user experience and the various features offered.
• Service Communication: Sending important notifications about your account, service updates and relevant promotional information.

Section 04

Information Sharing and Disclosure

pepsi888 respects your privacy and does not sell, rent or disclose your personal information to third parties for marketing purposes. However, there are certain situations where sharing information is necessary and permitted.

• Payment Service Providers: Required financial information is shared with approved payment processors such as e-wallet providers, FPX and cryptocurrency gateways to enable transactions.
• Game Providers: The minimum technical data required is shared with game software providers to ensure game integrity and fairness.
• Legal Requirements: We may be required to disclose information to the relevant authorities when there is a valid court order or legal requirement.
• Licensing Partners: International licensing bodies that issue our operating licence may require access to certain records for audit and compliance purposes.

All third parties that receive your information are bound by strict confidentiality agreements and may only use that data for the specified purposes. pepsi888 ensures that equivalent data protection standards are met by all our operational partners.

Section 05

Data Storage and Security Measures

The security of your personal information is pepsi888's highest priority. We implement multiple layers of technical and organisational protection to keep your data secure at all times.

• End-to-End Encryption: All data transmitted between your device and our servers is protected with the latest TLS/SSL protocols.
• Strict Access Controls: Only staff who have passed background checks and have a legitimate work requirement are permitted to access user personal information.
• Continuous Monitoring: Our systems are monitored around the clock to detect any anomalies, intrusion attempts or suspicious activity.
• Secure Data Backups: Regular backups are performed and stored in a protected location to ensure your data is not lost due to system failure.

Account and transaction records are kept for the period required by applicable licensing and legal requirements. Once the retention period ends, data will be securely deleted using methods that ensure it cannot be recovered.

Section 06

Your Rights as a User

As a pepsi888 user, you have certain rights regarding your personal information. pepsi888 fully respects these rights and provides clear channels for you to exercise them.

• Right of Access: You have the right to request a copy of the personal information we hold about you at any time.
• Right of Rectification: If any of your information is inaccurate or out of date, you have the right to request that it be corrected promptly.
• Right of Erasure: In certain situations permitted by law, you may request the deletion of your personal information from our systems.
• Right to Restrict Processing: You may request that we limit how your information is processed in certain circumstances.
• Right to Object: You have the right to object to the use of your information for direct marketing or profiling that you have not agreed to.
• Right to Data Portability: You may request your information in a machine-readable format for transfer to another platform.

To exercise any of the rights above, please contact our support team via live chat or email. We will process your request within a reasonable timeframe and inform you of the outcome.

Section 07

Cookies and Tracking Technologies

The pepsi888 platform uses cookies and similar tracking technologies to improve the user experience and ensure platform functions run properly. Cookies are small text files stored on your device when you browse our website.

• Session Cookies: Temporary cookies used to maintain your login session and save your preferences while you are on the platform. They are deleted when you close the browser.
• Preference Cookies: Store your personal settings such as language, layout and display configuration for convenience on future visits.
• Security Cookies: Help detect suspicious activity and protect your account from unauthorised access.
• Analytics Cookies: Collect aggregated data on how users interact with the platform for continuous improvement purposes.

You can configure your web browser to reject all cookies or to alert you when cookies are sent. Please note that disabling certain cookies may affect the functionality of the pepsi888 platform.

Section 08

Links to Other Websites

The pepsi888 platform may contain links or references to third-party websites in certain contexts. This Privacy Policy applies to the pepsi888 platform only.

pepsi888 is not responsible for the privacy practices, content or policies of any third-party websites that may be referenced. We encourage you to read the privacy policy of any website you visit. Access to third-party websites is entirely at your own risk.

Section 09

Changes to This Privacy Policy

pepsi888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or improvements to platform operations.

Users will be notified of any material changes via their registered email or through in-platform notifications. The "Last Updated" date shown at the top of this page will always be updated to reflect the latest version of this policy.

Continued use of the pepsi888 platform after any changes take effect will be considered your acceptance of the updated terms. If you do not agree with any changes, you have the right to close your account by contacting our support team.

Section 10

Contact Us About Privacy

If you have any questions, concerns or feedback regarding pepsi888's Privacy Policy or how we handle your personal information, our support team is ready to help.

You can reach us through the following channels, available every day around the clock, 24 hours a day, 7 days a week, in Malay and English:

• Live Chat: Available directly on the pepsi888 platform — the fastest way to get an immediate response from our team.
• Support Email: Send your written enquiries to our team at [email protected] and we will reply promptly.

For issues related to account security, unauthorised access or urgent data requests, please use live chat for immediate assistance. Our team is trained to handle all types of privacy enquiries with full confidentiality and professionalism.